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I bought my younger brother a youth bow from academy for his birthday in November because he had been asking me to teach him to shoot :clap: My first thought was to get him the PSE Ranger (which I should have done) but he saw the youth Barnett bow and somehow wanted it so I said you want it you got it. We get home and take it out the box and I see the string is torqued way off and is nowhere near inline with the rest. I call the factory to set up a return explaining the problem which they say they are aware of 
and I could send it back which was fine at no point in time did they say no refunds of money would be given. Two weeks later I receive I box and im thinkin aren't checks mailed in envelopes :head: I open the box and its another bow and to top it off NOT EVEN the type iI originally purchased they sent a cheaper version. So now Im going back though the motions trying to get this settled I talked to one rep who was very helpful in getting things set up atleast I thought until I couldn't reach her at her extension the next day or four after. So I called this morning and amazingly someone answered I explained the problem and how I did not need any bow from them and was out of $80 through all of this time. And I was told that no money would be given back I said ok well what all can you offer me to make up the difference (As I was attempting to be reasonable) the response was arrows I said how are arrows gonna make up that difference she said they are $25 a box I said maam I shoot a compound bow and I need full length arrows her next reply is what killed me she said well i've done all I can you can call back at the first of the month and somebody will be here to help you. This is totally outrageous a fully functioning "company" that has only two people that can handle customer service issues. She then "attempted" to transfer me to her boss and I heard the dial tone I IMMEDIATELY called back to hear her laugh about it before speaking to the next guy I told him the story and how you can't return archery equipment at my place of purchase he gave me the whole supply and demand mumbo jumbo before telling me he could send a replacement (which I still don't need) and he would send me 10 extra arrows. I appreciate his effort but that entire company has and will forever leave a sour taste in my mouth!!:banghead:
and I could send it back which was fine at no point in time did they say no refunds of money would be given. Two weeks later I receive I box and im thinkin aren't checks mailed in envelopes :head: I open the box and its another bow and to top it off NOT EVEN the type iI originally purchased they sent a cheaper version. So now Im going back though the motions trying to get this settled I talked to one rep who was very helpful in getting things set up atleast I thought until I couldn't reach her at her extension the next day or four after. So I called this morning and amazingly someone answered I explained the problem and how I did not need any bow from them and was out of $80 through all of this time. And I was told that no money would be given back I said ok well what all can you offer me to make up the difference (As I was attempting to be reasonable) the response was arrows I said how are arrows gonna make up that difference she said they are $25 a box I said maam I shoot a compound bow and I need full length arrows her next reply is what killed me she said well i've done all I can you can call back at the first of the month and somebody will be here to help you. This is totally outrageous a fully functioning "company" that has only two people that can handle customer service issues. She then "attempted" to transfer me to her boss and I heard the dial tone I IMMEDIATELY called back to hear her laugh about it before speaking to the next guy I told him the story and how you can't return archery equipment at my place of purchase he gave me the whole supply and demand mumbo jumbo before telling me he could send a replacement (which I still don't need) and he would send me 10 extra arrows. I appreciate his effort but that entire company has and will forever leave a sour taste in my mouth!!:banghead:
